Advice & help with housing shortages
Our advice on housing shortages is an offer to all people
- who are threatened with losing their home,
- who no longer have a home of their own,
- who have to look for a new home and need support in doing so.
If you are unable to pay your rent, are threatened with termination without notice or if you have already received a notice of termination or an eviction notice, you can get help and support at our advice centers. If you have had to give up your home and are now without a place to stay, you will be informed about the options for temporary accommodation or referred there.
Advice is also provided if your previous housing situation has become unbearable, for example due to structural defects or cramped conditions. In any case, we will clarify whether you are entitled to social benefits and initiate the application process. If necessary, we will put you in touch with other support facilities.
Our work is complemented by the operation and support of emergency housing shelters and day and overnight accommodation as well as the provision of lunches.
Our counseling center in Neumünster is divided into men's and family counseling, offender support in the prison and women's counseling in order to take into account the special situation of women in housing need.
Opening hours
Counseling for men and families (open consultation hours):
Monday and Friday 9.00 a.m. to 12.00 p.m.
Thursday 2.00 p.m. to 4.00 p.m.
Counseling for women (open consultation hours):
Monday 9.00 a.m. to 12.00 p.m.
Friday 9.00 a.m. to 12.00 p.m.
Further appointments by arrangement.
We offer overnight accommodation for homeless men and women at the overnight shelter. Admission is only ever temporary, and anyone aged 18 or over who is homeless can be admitted. Admission to the overnight shelter is possible around the clock. For families with underage children, we find individual solutions outside our facility.
People accommodated in the overnight shelter can stay in the day center during the day. It is also open to visitors from Neumünster during opening hours. Lunch is offered several days a week. The staff are happy to help with everyday questions.
Opening hours
For visitors to the day center:
Monday - Wednesday 11.00 to 17.00
Closed on Thursday
Friday 11.00 to 17.00
Closed on Saturday and Sunday
Norbert Penning
Opening hours
Mondays 13.00 to 16.00 (open consultation hours)
Further appointments by arrangement.
Opening hours
Appointments by arrangement.
Opening hours
Appointments by appointment only.
In addition to emergency housing advice, we offer housing skills training in the Segeberg district, which is aimed at people with a refugee or migrant background. Among other things, this provides training in the basics and skills that are relevant to renting your own home.
Opening hours
Appointments by appointment only.
As part of this assistance, we support people on a case-by-case basis in accordance with Section 67 SGB XII to help them overcome particular social difficulties according to their individual needs. The focus here is on support in maintaining and securing housing. The focus is on activating and strengthening personal resources.
We offer support and advice to people who have problems managing their limited financial resources by using our trust account. In particular, we ensure that these funds are used for the intended purpose when securing essential living expenses, rent payments, energy supplies and other priority payment obligations via a trust account. At the request of those affected, support and referral to appropriate regular services is provided.
The municipal emergency shelter for homeless families and couples in Kiel offers a temporary place to stay. Our team offers personal support and care, crisis intervention and, if necessary, referral to social services.
The municipal emergency shelter for homeless men in Kiel offers a temporary place to stay. Our team offers personal support and care, crisis intervention and, if necessary, referrals to social services.
For people in personal emergencies, we have developed a city map that provides an overview of all the important contact points in Kiel. This complements the services offered by our station mission.
You can find the city map here: